IT projects have a generalized reputation for late delivery, excessive costs, off-target deliverables, low ROI, and poor user group understanding, acceptance, and adoption. The culprit in all of these shortfalls is usually felt to be the IT group.
Level Three’s process for ensuring project adoption and user effectiveness works on three aspects of this situation at the same time:
- Increasing project management effectiveness
- Transforming user group passivity or resistance into support and added thrust for the change
- Transforming the relationship between the two into one of communication, planning, understanding, identification and reconciliation of restraints to effectiveness, and shared accountability for results
Our approach to project adoption views the situation as a change process; i.e., training of users on the new system is not sufficient, and many dimensions of the approach to project success must change. For more information on our approach, see the section on Change Management.